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The brand experience at Terex Trucks gets the Big Nod (the grand prix)

“Creativity for an audience in a place where you wouldn’t normally expect to find creativity” – Mt RAINEY, chair

Last week, we were over the moon to be standing on the stage at the Nods Awards in Glasgow to be picking up two awards for the Terex Trucks brand experience.

Including:

  • Best Brand Experience
  • The Big Nod (grand prix)

Here’s Nic and Dave picking up the Big Nod (sponsored by Jura) from Muriel Gray:

About the winning work:

Nicola Laurie: Young Designer of the Year nominee

We’re very proud to announce that our youngest team member Nicola Laurie has been nominated for Young Designer of the Year in the The Drum’s Design Awards, entered globally.

A FEW Words about Nicola:

It’s easy to be fooled by her youthful appearance; StudioLR designer Nicola Laurie has the confidence and wisdom of a designer who’d far outweigh her in design-years.

In little over a year since joining us after graduation, Nicola (Nic) has gone from strength to strength. Her systematic approach brings complex ideas and source materials together in a clear and concise way – demonstrating a rare maturity. As a result, she was promoted from junior designer to designer in a very short time. She has been instrumental in a wide range StudioLR’s highest profile projects, including the branding of the D-Day Story, museum now open. Nic also played an important role in rebranding Investors in People Scotland to Remarkable. And the design of an identity and visitor experience of the new Playful Garden at Brodie Castle for the National Trust for Scotland.

Nic is already confidently taking the lead and managing projects. Most notably in developing the brand and packaging for a new premium drinks product. The client commented: “I can safely say I could not have asked for a better start to the branding journey. It is GENIUS”.

Nic was also our main designer on the global event launch of a new industrial vehicle for Volvo which took place in April. It was a resounding success with Volvo and their customers, her brave ideas and impressive brand understanding made this a Volvo event to remember.

To top it all off, Nic is a creative idea powerhouse in the studio she churns out diverse creative ideas with enviable ease. No doubt she is one to keep an eye on.

Inverewe: great experiences get great results

[7 minute read]

We’ve got some great news! We’ve been shortlisted for a WON a Gold Marketing Society Star Award in the Design category [UPDATED].

The Star Awards focus on projects which deliver measurable results to clients. Our shortlisted Inverewe project for the National Trust for Scotland is a wonderful success story that we’re delighted to share with you.

Here are a few snippets from our submission:

Inverewe Garden in Wester Ross is an award-winning, world class garden. But a world class garden no longer guarantees an audience.

The National Trust for Scotland took the decision to open Inverewe House to the public – for the first time in its history.

We worked with them to unlock the vibrant eccentricity of the garden’s founder Osgood Mackenzie – developing an identity and visitor experience to attract a new generation of visitors.

Launched in 2016, the work was evaluated throughout 2017.

Ambition:

Create an experience of marvel for all ages. A day of inspiration and wonder that leaves visitors with a sense of admiration for the place and its creator. Departing without doubt that they’ve been immersed in something special. Something worth sharing.

Key Objectives:

  • Increase visitor numbers and spend
  • Attract a much wider demographic – families, younger couples, non-enthusiasts
  • Maximise visitor experience, enjoyment, interaction and learning
  • Promote community engagement and involvement
  • Tell the story of the garden’s creator Osgood, his daughter Mairi Sawyer, and the house and garden
  • Conserve and respect the integrity of the place
  • Bring key stakeholders on the journey, involving them in the process

We created a vibrant identity with colours inspired by the garden’s plants, eccentric typography inspired by Victorian Circus posters, and playful language that draws poetry from botany.

We then brought the identity to life across the site and throughout the house. Packed full of multi-sensory and interactive elements, there’s a surprise in every nook-and-cranny. From sculptures made of gardening utensils to a recipe printed on the kitchen ceiling; from the giant tea pot outside the café to the tiny drawings on the dining room plates; from the gun-room ring toss to the phone that rings when you walk past (go on pick it up)… There’s something for everyone to discover for themselves, and we guarantee you won’t spot it all in one visit!

The re-invigorated Inverewe has gone from strength to strength.

We have evaluated impact across:

  • social media posts (Twitter, Instagram & Facebook)
  • online reviews (TripAdvisor, Google & Facebook)
  • media coverage & political response
  • visitor book feedback
  • staff feedback
  • visitor numbers

A few examples:

Press:

Online/social:

Many glowing reviews with an overall rating of 4.5 stars on TripAdvisor & Google, 4.7 stars on Facebook.

Get in touch to find out how you can

Up for a challenge

[2min read]

January is a good time to reflect on the year gone by.
Here are a few of our favourite challenges from 2017…

Taking a well-known brand, shaking it up and making it remarkable

Investors In People Scotland came to us as a well-known brand looking to breakout of the preconceptions that prevented them from reaching the clients they really wanted to reach. We helped develop a brand strategy that ultimately led them to take the brave decision to wipe the slate clean and rebrand as Remarkable. It wasn’t going to be easy. To get from concept to launch, collaboration was key – it took an ambitious client and a strong team of designers, strategists and marketeers working together to achieve this.

Attracting families to a visitor attraction that has a playful story to share

Changing the visitor demographic of an attraction is no light-hearted challenge. This is exactly what Brodie Castle is setting out to do with the introduction of the Playful Garden, which is expected to be a big hit with families when it opens in the Spring of 2018. We’re working with National Trust for Scotland to bring the unique stories of over 400 daffodil varieties into a bright visual identity that adds unbound playfulness to the Brodie experience.

Turning good design into design for good

We believe that good design can change the world. We’ve worked with a number of clients to use design as a way of rallying people to a cause, changing behaviour, or improving public services. In 2017 we received funding from the Life Changes Trust to re-design and evaluate everyday symbols for people living with dementia (The Life Changes Trust is funded by the Big Lottery Fund). It’s an ambitious project that aims to enable people with dementia to live an independent life for longer.

Read more at: #InclusiveSymbols

This year we’re aiming to spark something in people.
Why not send us your challenges for 2018?

Lucy appointed to the Education Design Council’s Expert Panel

In January 2018 Lucy was appointed by SBID (The Society of British and International Design) to the Education Design Council expert panel.

The Society of British and International Design is the UK-based standard bearer organisation for the accreditation of professional interior designers, product suppliers and educational institutions. 

The Education Design Council seeks to put effective design at the core of the learning process and show how evidence-based design decisions can transform the learning experience for everyone. The council consists of experts across the sector of the industry.

Inclusive symbols: end of year update

As we move to the end of the year our #InclusiveSymbols project is progressing quickly.

We’ve now completed three concept workshops reviewing around 15 everyday symbols, and we’ve started the exciting (and daunting) challenge of redesigning them to be clear and understood by people with dementia.

In a room of creatives, and members of our wider team, each symbol was discussed in detail for 10-15 mins. This included reviewing our scoping exercise to compare variations on each symbol, comments from the focus groups we held with people with dementia, and generating sketch concept ideas for a new version.

Workshop 1 (16th November) we reviewed:

  • Exit
  • Fire exit
  • Stairs
  • Elevator
  • Escalator

Workshop 2 (30th November) we reviewed:

  • Parking
  • Ticket purchase
  • Waiting room
  • Priority Seating
  • Toilet

Workshop 3 (12th December) we reviewed:

  • Information
  • Wheelchair access
  • ‘No’ symbol (i.e. no parking)
  • Hidden disability
  • Communication difficulty

What did we learn from the workshops?

His head looks like it’s falling off!

The detached head on the current ‘symbol man and woman’ is used consistently across all variations. It’s really odd, and potentially confusing for those with dementia.

 

It’s easy enough to design a toilet symbol as it has a physical form. How could we represent ‘giving information’?

Some symbols are easier to review than others. Symbols such as information or exit are challenging to distil into a simple visual idea. It is also interesting to consider the longevity of our interpretations (particularly for symbols impacted by digital technologies such as tickets).

 

Should we design this in 3D or 2D?

3D symbols are more readily understood but needs some consideration around clarity and simplicity. We need to be careful not to include too much detail in a 3D representation, further complicated by the introduction of a person to reinforce an action.

 

Blobby-humans or human-humans

Our 2D vs 3D conversation sparked some debate around the representation of people in symbology. Understanding that more detail often leads to more questions and literal interpretation from those living with dementia, our initials sketches show a person represented in a solid ‘blobby’ gender-neutral form, enhanced with more realistic body shapes and features.

 

Will using an arrow help make this symbol clearer?

The symbols are used to trigger an action and to help with wayfinding. We discussed including arrows within the symbol (i.e. arrow for exiting a door) but decided this could be confusing for literal interpretations. An arrow within a symbol supported by a directional arrow on the same sign could really confuse people!

 

P is for parking

We’re interested to find that the blue P represents parking internationally, regardless of each country’s alphabet or language. We’re recognising how valuable the review of language and the words we use will be to supporting each of the symbols.

 

Communication difficulty

After lengthy discussion we agreed that this symbol is too challenging to design without the benefit of feedback from the focus group on current versions (this symbol came into play recently and so it wasn’t included in the research project). We decided not to attempt a redesign of this one as part of this project but perhaps in the future, if we were armed with relevant research.


What’s next?

Moving in 2018, we’ll be completing the first concept design options of the new symbols in January. These will then be evaluated by living with dementia people from across the UK, facilitated by our research partner in February.

Sleep in the Park: our thoughts after thawing out

[5 minute read]

Last Saturday, four of our bravest team members joined in Social Bite’s Sleep in the Park event to raise money to help end homelessness. Taking to the park, armed with our many many (many) layers of clothes & a sleeping bag, we were as ready as we could be be to face sleeping in Princes Street Gardens on a chilly winter’s night.

Some slept, some didn’t. But despite temperatures dropping to -6 degrees they made it through the night – warmed by a sense of purpose and solidarity.

So far, the team has raised a fantastic £1,280! We’d like to say a massive THANK YOU to our clients, colleagues, friends and family for sponsoring the team. If you didn’t get a chance before the event, there is still time to donate:

https://uk.virginmoneygiving.com/Team/studiolr

Here are the takeaways from our thawed-out team:

Dave (the shiverer) says…

“The whole event was pretty inspiring. So many people in the same place for the same cause. It warmed my heart right through the layer of frost on my sleeping bag.

Nobody’s perfect and what I love about Social Bite is that they know that. They’re full of positivity – absolutely no finger pointing or blaming and no disconnect between strategy and hands-on action. They’re here to make things better for people, whatever it takes. Their positive attitude makes it easy for everyone to take part and help – from the top of the government to the average joe.

Although the event was primarily a fundraiser, there’s been a lot said about the level of empathy you can really feel by sleeping outside for one night only. I actually think that impact has been huge too. Everyone you speak to now asks how cold it was and follows it up with a thought about people who have to do that regularly. Making people think about others is a pretty great side-effect of raising £4m.”

Kim (the toss’n’turner) says…

“It was pretty cold on Saturday night, everything was covered in frost. I didn’t sleep a wink but how often do you get to be part of something that is helping to eradicate homelessness in Scotland while you stare up at Edinburgh castle and the stars on a winters night.

The sleep out raised a lot of money, and I am in awe of people’s charity so close to Christmas. I’d like to thank everyone that donated.”

Nic (the slider) says…

By the time we arrived at the event we were all passionate about the cause. We had watched the numbers rise on the sleepout website: money raised, jobs pledged, accommodation found… it was awe-inspiring to watch. 

When speaking to the sleepout crowd on the night, Josh Littlejohn reiterated the outstanding fundraising efforts but more importantly, something I hadn’t realised, the awareness raised around this event has knocked down a wall between Edinburgh and it’s homeless community. We can’t turn a blind eye to this anymore, we can’t go back to where we were a few months ago, this really is the beginning of the end for homelessness in Scotland.”

Raini (the snorer) says…

“A movement. That’s what Josh Littlejohn and other speakers spoke of. This wasn’t a one time novelty event – this was another significant strategic step in creating a community of people who can no longer ignore homelessness.

The experience of sleeping outside itself, having only the smallest of tastes of what life for rough sleepers is like, chilled me to the bones but all of our friends and family rallied behind us (and the cause) with their support!

This was the true power of the night – making everyone feel like they have the ability and responsibility to make a difference. Where any blame was deliberately pushed out and all that’s left is the opportunity to shine as one of the good guys who took action. Count me in.

Tourism: An industry that’s going places

[2 min read]

My top takeaways* from the 2017 Association of Scottish Visitor Attractions (ASVA) conference.

With ASVA members reporting visitor numbers up c.9% (the numbers have risen year on year since 2012) tourism in Scotland is an industry we can be proud of.  We all play our part in contributing to its success – from strategic, national decisions-makers right through to giving a friend in the pub a recommendation for a weekend activity, we’re all proud champions of what our fine country has to offer.

My Takeaways

N500
Scotland’s very own Route 66 is giving thousands of people a compelling reason to visit the North East. It’s already 5th in Now Travel Magazine‘s “Top 5 Coastal Routes in the World”. The genius part about this project is that the roads were already there and it just took some clever thinking to outline and market a route (or rather two) as a destination.

Whisky Distilleries
From casual visitors interested in learning how our national drink is made, to whisky pilgrims who will travel thousands of miles to visit their favourite distillery, to bag as many as possible. The numbers will only keep growing (c.1.7m people are visiting distilleries each year) which, in some cases, is creating its own challenges. A reminder that a quality of the visitor experience should be at the heart of every tourism plan.

The Royal Edinburgh Military Tattoo
As well as attracting c.220,000 people to Edinburgh Castle in August (and around 100 million people on international TV each year), the Tattoo (under the leadership of Brigadier David Allfrey) has global ambitions. Last year they attracted c.250,000 people (outselling U2 and One Direction) to five of their shows in Melbourne. This is staggering as it’s only one city in one country… just the tip of the iceberg.

Accessible Tourism
My colleague Lorna spoke passionately about this at the conference. Accessible tourism is a growing, high-value market and Scotland is aiming to be recognised as a leading destination for people with particular access needs. Our Founder Lucy previously banged this drum on the same stage as Chris McCoy (VisitScotland) who is championing accessible tourism.

Film tourism
Movies like Da Vinci Code, Harry Potter, James Bond and Avengers have inspired people to visit Scotland. What other movies can we attract to our unique and wonderful locations?


‘China ready’

The Chinese market is growing. The extent of this emerging trend is not fully known yet but we’re already gearing up to become ‘China Ready’. A typical itinerary for a Chinese visitor might be
London – Dublin – Loch Ness (to look for the monster of course).

More to do

All’s not perfect and we’re arguably behind the toughest competition, like Ireland. Investment is still much needed in many areas like broadband, a new film studio, roads etc, but there’s an army of people working hard to drive this to the top of the agenda. Brigadier David Allfrey also talked about ‘the bits in between’ in the tourist offer, such as clean streets and clear signage which are vital to the quality of the visitor experience. This is a useful reminder for us to consider, how are our ‘bits in-between’?

 

 Pie Bobs, Arbroath, 5-star rating on Trip Advisor

*My Top Takeaway
The best insight came from my local taxi driver. When I explained what the conference was about, he gave me a full rundown on his usual holiday town of Arbroath. The passion he spoke with about Arbroath left me in no doubt I must visit and try the ‘scrumptious steak and gravy pies’ from Pie Bobs Bakery, which has a 5-star rating on Trip Advisor. He even asked Siri on his phone to confirm that Pie Bobs has the best pies in Scotland, which she did.

No doubt in my mind that even the best marketing can’t beat the humble honest word of mouth (from the taxi driver, not Siri).

We’re a tiny country but have so much to offer, and I for one plan to play my small part wherever possible in creating unforgettable experiences.

– Andy

 

Let design into your boardroom and change your world…

[2 minute read]

I recently attended a workshop organised by our industry champion, the Design Business Association. Held in the spectacular Imagination office in London (where our co-Founder Lucy spent the early years of her career), the day was billed as a chance to ‘explore and debate how to embed design across every business function to harness its transformative power.’

Maybe a few too many big words but we managed to cut through the jargon…

We talked about how to get design onto the top table and how a Chief Design Officer (CDO) can champion design’s value across an organisation… from within the boardroom.

Design can’t be seen as a dark art that takes place in innovation labs and runs sprints and hackathons with co-created blueprints and other such wonders.

Design is fundamental to the success of an organisation, embedding innovation in its culture and DNA. From this position, design can drive businesses forward and make the world a better place to live.

My top takeaways from the day:

  • A CDO doesn’t need to be a designer but has to speak the language of business and understand the impact of design (beyond just the design of the product or service). Strategy, marketing, operations, systems, HR, finance… they can all benefit from design thinking
  • The CDO’s mission is to take design from the design studio into the company culture – encouraging creativity across the organisation to solve problems and drive growth
  • Quick wins are great to galvanise people but it takes time and commitment to change culture

Imagine how great our financial, utility, transport and healthcare institutions could be if they had a Jobs, Branson, Zuckerberg, or Dyson at the helm.

-Andy Gray, MD

We could help end homelessness in our sleep

But only with your help.

This year we’re taking part in Social Bite’s Sleep in the Park to help end homelessness in Scotland. For good.

On the 9th December four of us will be huddling together for warmth as we sleep out in Princes Street gardens. The world’s largest ever sleepout, the event aims to raise an incredible £4million. The money raised will fund employment programmes, housing solutions, rehab facilities and a national strategy to eradicate homelessness.

The good news is you don’t have to brave a baltic December night to help. Simply click a button and donate whatever you can. We believe no one should be out of a home in Scotland. Your kindness will change people’s lives. Thank you.

Help end homelessness by sponsoring us at:

http://www.virginmoneygiving.com/team/studiolr

You can keep up to date with Social Bite’s progress and plans at: www.sleepinthepark.co.uk

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