Two wins and two commendations (wee Nods) for brand and digital design made for a fun Zoom party … Well done TeamSLR and our clients Spentwell, Sanderson, Life Changes Trust, and The Hebridean Whale & Dolphin Trust.
Category / Inclusive Symbols
Building on the campaign by Grace Warnock, StudioLR (funded by Life Changes Trust) has designed the new ‘Any Disability’ symbol to encourage awareness of people with invisible disabilities.
Martin Whitfield, MP for East Lothian, led a Commons debate (here) on invisible disabilities. Receiving full cross-party support, the new Any Disability symbol represents the full range of people who need to use accessible toilets and other facilities.
The symbol has received public shows of support from people who have experienced prejudice when using accessible facilities. This demonstrates how design can help change people’s everyday lives.
Justin Tomlinson MP – Minister of State for Disabled People, Health and Work – had some very supportive words to say about the project:
“…Making a real difference, not just in the UK but internationally”
Lucy Richards, our Creative Director explains: “We created the new Any Disability symbol because people with a hidden disability have the right to access facilities and services without having to explain their personal circumstances. It’s about building awareness as well as preventing prejudice.”
The symbol continues to receive strong cross-party support. After a drop-in event to rally MP support (with over 50 MPs attending) they have pledged to promote the symbol in their constituencies. On the day of the event (23 July) it was the most frequent hashtag amongst politicians (even above the #BackBoris campaign).
It’s also resulted in the creation of an All Party Parliamentary Group on Disability Signage to support the implementation and development of improved disability signage.
Read more about the project and debate here.
Or please feel free to get in touch with Lucy directly (email@example.com)
Building on the campaign by Grace Warnock, StudioLR (funded by Life Changes Trust) has designed a new ‘Any Disability’ symbol to encourage awareness of people with invisible disabilities.
Today (Wednesday 5th June), Martin Whitfield, MP for East Lothian, will lead a Commons debate on invisible disabilities and accessibility challenges.
The debate in the Commons’ Main Chamber will also see the formal launch a new Any Disability symbol to more accurately represent the full range of people with various disabilities who use accessible toilets and other facilities.
The development of the new sign was inspired by the success of the Grace’s Sign campaign, developed by Mr Whitfield’s constituent Grace Warnock, a pupil at Preston Lodge High School in Prestonpans. Grace, who has Crohn’s Disease, designed her sign following her own experience of using accessible toilets, including receiving negative remarks from adults who did not appreciate or understand her disability.
Grace has received high level recognition for her inspirational campaign, including a Points of Light Award from the Prime Minister and a British Citizen Youth Award.
The new Any Disability symbol has been designed by StudioLR as an evolution of Grace’s Sign with the aim of becoming recognised by the British Standards Institution as the generally accepted sign for accessible facilities, including toilets, parking areas and assistance points.
Speaking ahead of the debate, Martin Whitfield MP said:
“The impact of accessibility challenges faced by those living with ‘invisible’ disabilities has too often been overlooked or ignored.
“However, thanks to the dedicated work of numerous charities and inspirational individual campaigners like Grace Warnock, the issue is finally starting to receive the attention it deserves.
“This Commons debate will provide another opportunity for MPs to speak out on behalf of their constituents who live with hidden disabilities and describe the challenges and negative responses they can experience while going about their daily lives.
“I hope the debate will help to increase awareness around these complicated issues and lead to greater understanding about the daily challenges faced by so many people living with a wide range of conditions.”
Lucy Richards, Creative Director at StudioLR, who designed the new sign, said:
“The wheelchair symbol is commonly used on accessible toilet signs and Blue Badge parking permits, however this symbol doesn’t represent the people with wide-ranging impairments who use these facilities and services.
Having followed Grace Warnock’s campaign to raise awareness that some people who use accessible toilets have an invisible disability (for instance Crohn’s disease or dementia) the design team at StudioLR saw an opportunity to build on this. With a Life Changes Trust Award (funded by the National Lottery Community Fund) StudioLR has conceived, designed and tested a new, inclusive symbol that can be rolled out across toilets, parking signs and assistance points. Testing was facilitated by Innovations in Dementia.
We created the new Any Disability symbol because people with a hidden disability have the right to access facilities and services without having to explain their personal circumstances. It’s about building awareness as well as preventing prejudice.”
Grace Warnock said:
“The story of my sign came from my own experience of an adult questioning my use of an accessible toilet this ignorance drove me to design the first Grace’s Sign to educate others on invisible disabilities and to encourage everyone to have a heart”
Following on from the concept workshops, we’ve been busy developing the design for each symbol including a number of options which were tested with groups of people living with dementia.
Concept design phase
Getting into the design we quickly realised there were many different route to explore. After a series of iterations, we developed four options for each symbol to test various factors that could make the symbols more easily understood by people with dementia i.e. showing perspective, including people/figures ‘doing’ the action, shaded flooring.
We considered the styling of the ‘symbol people’ – if they should be ‘morph like’, if they should have necks, or if they should be more human in feature, showing details like clothing and hair. We varied their level of movement, the number of people interacting with each environment, and their activity in each context.
Environments were explored in perspective as well as elevation/straight on, and shading on floors and on objects like toilet seats were visualised to gauge people’s understanding. And we changed the scale on some symbols to see how much information is needed, on close up items like a hand on a door as well as entire rooms and the whole shape of an escalator.
The testing stimulus was prepared as A3 sheets with four options for each symbol alongside the relevant current symbol, and a ‘wash up sheet’ of alternative existing options to help stimulate the discussion. Facilitated by Steve Milton, Director of Innovations in Dementia, these sheets were used to evaluate the legibility and understanding of each of the concepts with groups of people living with dementia across a number of locations. The sessions were recorded and subsequently transcribed.
Testing and feedback
The symbol concepts were tested with 39 people of varying ages and stages of dementia. 33 of these were across five groups and there were six 1-2-1 interviews. Groups were consulted in Shrewsbury, Liverpool, Glasgow, Canterbury and Salisbury. Five interviews took place face-to-face in Stockwell and one via teleconferencing in Salford.
There was an overall enthusiasm from participants to feedback their views on something ‘practical’ rather than policy based that will impact positively on people’s everyday life.
‘Morph’ figure (on the left) was generally preferred as people found it clearer/simpler.
Male / Female / Accessible Toilet
Everyone recognised this as a toilet.
Symbol ‘B’ in perspective with shaded flooring was unanimously preferred and the white figure on black background was least preferred.
Although ‘C’ got the highest number of votes, there was a preference for whole shape
of escalator handrail to differentiate it from stairs. The rounded shape also implies movement which is helpful. The two people interacting with the escalator in ‘A’ and ‘C’ was well liked. Maybe we could develop ‘A’ in 3D with perspective. Many liked the idea of adding an arrow going up, or down for a different version of the symbol, to emphasise the indication of movement.
There was a clear preference for ‘C’ showing perspective noting that the person should be clearly stepping from one space to another, rather than walking past the door. The tree and cloud were identified as representing the ‘outside’ and this was liked, as if moving from one environment to another. The floor shading could be understood better if lower down, so less like the person is in water.
There was a clear preference for ‘D’ showing perspective, doors and shading within lift. There was absolute consensus that the people interacting are important to the understanding of this symbol. There were comments about the button increasing in size!
Everyone recognized the options as stairs. Although ‘B’ got the highest number of votes, there was a preference for whole shape of the staircase as shown in ‘A’. Everyone agreed that the handrail helped them feel reassured.
Almost everyone recognised this as parking and there was a unanimous preference for the simplicity of ‘C’. Some of the options i.e. ‘B’ showed too much information and detail which was confusing for people.
None of the options shown were popular. Concensus was for the original ‘i’ symbol to be retained.
Much discussion was had about whether the symbols represent buying or or showing the ticket. In the end ‘A’ was agreed the most popular.
Symbol ‘C’ was preferred and most people identified this as a seat for people who
need it. It was pointed out that, for example on buses, there is a space reserved for wheelchair users so we don’t need to include the wheelchair access symbol. We need careful development of the wording to support understanding of this symbol.
Symbol ‘C’ was the clear preference because of its simplicity and perspective. The doorway through to another room wasn’t necessary. Everyone found the seated people helpful to the meaning, though they should look less rigid and more active. The clock (with no time shown) could be included as it was popular with most participants.
The perspective of symbol ‘C’ was preferred, with the fire from symbols ‘A/B’. It would make sense to include the outside elements from the previous Exit symbol, as well as movement of the person from one space to another.
Everyone correctly identified this and ‘A’ gained the majority of votes. Some pointed out that the person was controlling their own chair rather than being pushed as in the existing symbol. Some felt an attachment to the existing symbol and questioned whether we need to update the design of the symbol at all.
Most weren’t able to identify any of the options shown but for those who recognised some sort of need, symbol ‘D’ was preferred. Adding colour (red) to the cross at the next design phase may be helpful to the understanding around ‘health’. Careful consideration of the words that support this symbol is needed to aid understanding.
Our next step is to look at the user testing feedback in detail to develop and refine the design of each symbol.
We’ll consider the impact for the user of language and colour – which words that accompany symbols are most easily understood i.e. toilet / restroom / ladies / WC / public convenience.
The trickiest words to consider and resolve will be ‘Priority Seating’ and ‘Hidden Disability’ and we will be working with language strategist Ben Afia https://www.benafia.com to develop some options for testing at the next phase.
We will also consider colour i.e. does a green exit symbol or a blue parking symbol effect its communication?
The design development will lead into the next phase of testing with new groups of people in July.
As we move to the end of the year our #InclusiveSymbols project is progressing quickly.
We’ve now completed three concept workshops reviewing around 15 everyday symbols, and we’ve started the exciting (and daunting) challenge of redesigning them to be clear and understood by people with dementia.
In a room of creatives, and members of our wider team, each symbol was discussed in detail for 10-15 mins. This included reviewing our scoping exercise to compare variations on each symbol, comments from the focus groups we held with people with dementia, and generating sketch concept ideas for a new version.
Workshop 1 (16th November) we reviewed:
- Fire exit
Workshop 2 (30th November) we reviewed:
- Ticket purchase
- Waiting room
- Priority Seating
Workshop 3 (12th December) we reviewed:
- Wheelchair access
- ‘No’ symbol (i.e. no parking)
- Hidden disability
- Communication difficulty
What did we learn from the workshops?
His head looks like it’s falling off!
The detached head on the current ‘symbol man and woman’ is used consistently across all variations. It’s really odd, and potentially confusing for those with dementia.
It’s easy enough to design a toilet symbol as it has a physical form. How could we represent ‘giving information’?
Some symbols are easier to review than others. Symbols such as information or exit are challenging to distil into a simple visual idea. It is also interesting to consider the longevity of our interpretations (particularly for symbols impacted by digital technologies such as tickets).
Should we design this in 3D or 2D?
3D symbols are more readily understood but needs some consideration around clarity and simplicity. We need to be careful not to include too much detail in a 3D representation, further complicated by the introduction of a person to reinforce an action.
Blobby-humans or human-humans
Our 2D vs 3D conversation sparked some debate around the representation of people in symbology. Understanding that more detail often leads to more questions and literal interpretation from those living with dementia, our initials sketches show a person represented in a solid ‘blobby’ gender-neutral form, enhanced with more realistic body shapes and features.
Will using an arrow help make this symbol clearer?
The symbols are used to trigger an action and to help with wayfinding. We discussed including arrows within the symbol (i.e. arrow for exiting a door) but decided this could be confusing for literal interpretations. An arrow within a symbol supported by a directional arrow on the same sign could really confuse people!
P is for parking
We’re interested to find that the blue P represents parking internationally, regardless of each country’s alphabet or language. We’re recognising how valuable the review of language and the words we use will be to supporting each of the symbols.
After lengthy discussion we agreed that this symbol is too challenging to design without the benefit of feedback from the focus group on current versions (this symbol came into play recently and so it wasn’t included in the research project). We decided not to attempt a redesign of this one as part of this project but perhaps in the future, if we were armed with relevant research.
Moving in 2018, we’ll be completing the first concept design options of the new symbols in January. These will then be evaluated by living with dementia people from across the UK, facilitated by our research partner in February.
We’ve been putting our heads together for our #InclusiveSymbols project. In our first of three design concept workshops, we set up a sprint for discussing five of the 15 symbols to be redesigned. In a room with five creatives and three business professionals, we got to work on having an open conversation about each symbol and its reinterpretation, giving ourselves a strict 15 minute limit per symbol. To design symbols suitable for people living with dementia, we discussed how the instruction of the symbol could be interpreted at the simplest, clearest level. We challenged our most basic assumptions and pre-defined
Our first five symbols included:
- Exit (for leaving a building)
- Fire Exit (for leaving a building in case of emergency)
- Stairs (for indicating location of stairs)
- Elevator (for indicating location of elevator)
- Escalator (for indicating location of escalators)
Laying in front of us was a collection of live examples of each symbol from our scoping exercise. This included symbols from well-known sources; BSI, ISO, AIGA, Bonnington and Noun Project. There was also a selection of additional unusual designs from a wider array of online sources to stimulate diverse discussion.
To give you a flavour of that discussion, here’s some of the questions we mulled over:
- What are the most distinguishable characteristics of what the symbol is communicating? (visual and non-visual)
- Do we need to show a person?
- Does the symbol work better in 3D? If, so what perspective?
- Do we need to show arrows? If we include arrows, does that confuse with directional signage?
- How can we represent movement?
- Do we need to show all of a thing or is it still clear if we show a key part of a thing? (i.e. the first couple steps in a stair or the buttons on a lift)
- How can we easily visually represent less-tangible concepts such ‘outside’ or ‘leaving’?
Additionally, language/naming and colours cropped up time and time again. These are due to be considered at a later stage in the project but it was interesting to find how intertwined this is with interpretation and understanding at this stage. These factors impact meaningfully on our initial concepts.
The workshop has been recorded in audio segments and everyone was invited to jot down key points and draw initial thoughts/concepts. We’ve got many thoughts, designs and routes to investigate. Workshop two and three will be happening over the next couple of weeks and then it’s onto developing concept designs! And that’s where the real creative work begins.
[2 minute read]
Good design can make the world a better place. Living this belief has led to our latest project to design a new set of symbols for people with dementia.
The fresh new set of symbols is part of the drive to empower and enable independence for those living with dementia. Beyond this, the new inclusive symbols will be more effective for everyone right across society, in all public places – clear, easy to understand and relevant to people’s everyday lives.
How we got here
In the knowledge that the ageing population is fast becoming one of the biggest challenges facing society, we sensed an opportunity to help empower older people and those with dementia.
The idea to explore and consider the design of symbols was inspired by participants in a workshop discussing the design of toilet signage. Henry Rankin, Chair of the Scottish Dementia Working Group, sowed the seed when he pointed out that the male and female toilet symbols often appear ambiguous and too similar.
A symbol is simply a mark or thing that stands for something else. The toilet symbol is a ‘learned’ symbol that clearly doesn’t visually represent the function of the room, and so it can be difficult to understand for people with any cognitive impairment.
So, we wondered if any other everyday symbols might be confusing or misunderstood. From signs in the train station, to information in brochures and websites, symbols appear in a variety of contexts in our day-to-day lives.
Some really interesting pointers came from our scoping exercise of existing symbols, for example the ‘P’ symbol that represents Parking is used consistently across the globe, even in countries where the word for parking doesn’t begin with ‘P’.
With the focus groups and scoping exercise complete, it’s over to the team here at StudioLR to start the concept design for each of the new symbols.
Watch this space . . . #InclusiveSymbols
Follow our progress here on our blog and on Twitter (@StudioLR_Lucy). We’d love to hear your thoughts – please comment below.
About the project
In 2016 the Life Changes Trust solely funded StudioLR to conduct a research project across Scotland with a ‘Life Changes Trust Award’, followed by additional funding in 2017 to support the re-design and evaluation of 15 everyday symbols. The project is expected to conclude with a new set of symbols made available free for all to use in August 2018. The Life Changes Trust is funded by the Big Lottery Fund. StudioLR worked with support from the University of Edinburgh.
Feasbility study available for download here: Inclusive Symbols Report Final
Who the LR we?
We’re always looking for ways we can use our skills and experience to improve people’s everyday experiences and make a positive impact on the whole of society. On every project, we start by thinking about the impact our work will have on how people feel.
From signs in the train station, to information in brochures and websites, symbols appear in a variety of contexts in everyday life. A symbol is simply a mark or thing that stands for something else.
Look a little closer and you’ll find that some commonly-used symbols don’t clearly communicate what they stand for. They rely on learned associations or figurative meanings and can easily be misinterpreted in literal translations.
This seed was sown in a dementia-friendly workshop last year. We were discussing the design of toilet signs when one man pointed out that the male and female toilet symbols were pretty similar and often ambiguous – of little help at a time of need!
So, we wondered if any other everyday symbols might be confusing or misunderstood.
If the stick man and woman represent toilets, then what does three men standing in a box represent?
What, exactly, does ‘P’ stand for?
And should you sit down at 4 o’clock?
Our instincts turned out to be right – the research* concluded that people living with dementia were often confused when faced with many of the standard symbols currently used throughout society.
So, as part of the drive to empower and enable independence for those living with dementia, we’re embarking on a mission to design a new set of symbols. The new inclusive symbols will be more effective for everyone in society – clear, easy to understand and relevant to people’s present day lives.
* The Life Changes Trust solely funded StudioLR to conduct a three month research project across Scotland with a ‘Life Changes Trust Award’. The Life Changes Trust is funded by the Big Lottery Fund. StudioLR worked with support from the University of Edinburgh.